Senior Support Operations Manager
SuperhumanI build and maintain support operations and internal support tools :)
Introduction
Welcome
I work in support operations at Superhuman. I look after the tools and systems our support team uses every day, and sometimes build new ones.
Before tech I taught high school social studies. I live in Baltimore with my wife, my son and a dog named Maya.
Quick facts
- Works on
- Support tooling, workflows, CX
- Team
- Support Operations, Superhuman
- Before
- High school teacher
- Lives in
- Baltimore, MD
- Status
- Happily employed, down to talk shop or life
Work
Senior Delight Specialist
Superhuman*Led Zendesk migration. Built customer support tooling. Led enablement for enterprise security program.
Delight Specialist
SuperhumanBuilt help center content. Led compliance fulfillment processes. Acted as VoC to multiple EPD pods. Provided VIP technical support.
Onboarding Specialist
SuperhumanBecame a PX across many email clients and workflows. Onboarded hundreds of customers live. Led self-serve motion.
Social Studies Teacher
Baltimore County Public SchoolsTaught AP Psychology, World History, and American Government to high school students in Baltimore.
Superhuman was acquired by Grammarly in 2025, and then Grammarly rebranded as Superhuman.
Life
Family
My wife and son, the center of my universe.
Baltimore
Moved in 2015, never looked back.
Maya
Chief Barking Officer.
Also into
- history
- psychology
- economics
- current events
- software internals
- technology
- urbanism
- running
- food
- coffee
- vinyl records
- baseball
- orioles
- futbol
- man city