Work 💼
2025
Senior Delight Specialist
Superhuman (Grammarly)Grammarly acquired Superhuman and then renamed to Superhuman. I lead support operations for the Superhuman Mail product 🙂
2024
Senior Delight Specialist
SuperhumanSpearheaded Zendesk migration, built custom support tools, and led enablement for Superhuman's enterprise security program.
2023
Delight Specialist
SuperhumanProvided VIP technical support. Built help center content, led compliance processes, and acted as voice of the customer to multiple EPD development pods.
2022
Onboarding Specialist
SuperhumanBecame a productivity/product expert across email clients and workflows. Onboarded hundreds of customers via live call.
2015
Social Studies Teacher
Baltimore County Public SchoolsTaught AP Psychology, World History, and American Government to high school students.